Agents

An Agent is a member of your Customer Support team.

Agents will be able to view and reply to messages from your users. The list shows all agents currently in your account.

Click on Add Agent to add a new agent.

Access to Dewan's features are based on following roles.

Agent - Agents with this role can only access inboxes, reports and conversations. They can assign conversations to other agents or themselves and resolve conversations.

Administrator - Administrator will have access to all features enabled for your account, including settings, along with all of a normal agents' privileges.

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